At Environmental Growth Chambers, we stand behind the quality and performance of our products, which is why we offer comprehensive warranty and service plans to ensure that our customers are completely satisfied with their purchase.
EGC is committed to providing exceptional customer service, and our warranty and service plans reflect that commitment. We work closely with our customers to understand their specific needs and develop customized solutions that meet those needs.
Contact us today to learn more about our warranty and service plans and how we can confidently help you achieve your research or manufacturing goals.
We warrant our equipment to be free from defects in materials and workmanship. Our warranty coverage includes a one-year warranty on all parts and labor for our environmental growth chambers and equipment, starting from the installation date. In addition, we offer extended warranty options that can be customized to meet each customer's unique needs.
All warranty claims are handled in a prompt and efficient manner. To discuss a claim, please call our Service Department toll-free at 800-321-6854 extension 346.
Please have the following information ready before you make the call so that we can process your concerns as quickly as possible:
- Contact name, phone and fax number, email address (if available)
- EGC job number, this number starts with Q and is located on the Model/Serial Number data plate
- EGC equipment model number
- EGC equipment serial number
- Description of the problem
- Description of troubleshooting tests and corrective action already taken
Field Service Plans
Our service plans are designed to provide ongoing maintenance and support for our products, ensuring they continue operating at peak performance levels. We offer a range of service plans, from preventative maintenance to comprehensive repair services. Our experienced technicians are trained to diagnose and repair any issues that may arise with your equipment to minimize downtime and ensure that your research or manufacturing processes are not disrupted.
Paid Field Service
The EGC Service Department provides continuing service after the warranty period has expired. Our field service engineers are trained professionals with the experience and know-how to get your equipment up and running efficiently. Contact our Service Department to schedule an appointment.
EGC equipment has proven to be very durable and reliable if properly maintained over the years. As technology and design improvements advance, many of our customers inquire about updating their current installations. In many cases, this can be far more economical than purchasing all new equipment. Contact our Service Department for a consultation on an upgrade.
Preventative Maintenance & Calibration Plans
Even precision equipment needs regular service to keep it in top operating condition. Your research equipment is no exception. To help assure reliable performance, we offer a variety of service plans to meet your requirements. Service plans can include quarterly, biannual, annual or customized site visits.
We also offer remote monitoring and diagnostic services, enabling us to monitor your equipment's performance and identify any issues before they become critical. This proactive maintenance approach helps minimize the risk of equipment failure and extends the lifespan of your equipment.
We encourage you to leverage the investment you have already made in quality equipment from EGC. Contact our Service Department; we will be glad to discuss your options.
EGC maintains a large inventory of replacement parts for our environmental growth chambers and equipment, including controllers, sensors, fans, motors, and more. Our parts are manufactured to the same high quality and performance standards as our original equipment to ensure your equipment continues operating at peak efficiency.
Our knowledgeable and experienced technicians are available to help you identify the needed parts and provide guidance on installation and maintenance. We also offer expedited shipping options to minimize downtime and keep your research or manufacturing processes running smoothly.
In addition to our standard replacement parts program, we offer customized parts solutions for unique or specialized applications. Our team of experts can work with you to develop a customized parts solution that meets your specific needs, ensuring that your equipment operates optimally.
At EGC, we are committed to providing exceptional customer service, and our replacement parts program reflects that commitment. We work closely with our customers to understand their specific needs and provide solutions that meet those needs.
To order parts, please contact our Service Department at 800-321-6854 extension 346.
To help us accurately identify your equipment, please have the following information available:
- EGC Equipment Model Number
- EGC Equipment Serial Number
- EGC Job Number
(Starts with Q and is located on the Model/Serial Number data plate)
Contact Us today to learn more about our replacement parts program and how we can help you keep your equipment running smoothly and efficiently.